How long does shipping take ?

Once your order has been confirmed and the payment accepted, we will dispatch it to our carrier within 24 hours.

From dispatch to delivery, it twill take our carrier 1 to 2 business days to deliver orders in Germany ,1 to 6 business days for international delivery.

In total you should be expecting a delivery time of 2 to 7 business days.

How much does shipping costs?

For orders in Germany and within Europe the shipping costs are FREE!

For all other countries, the shipping costs are 77 euros.

Can I track my order?

Yes, as soon as your rug has been dispatched to our carrier, we will send you an email with the tracking number to be able to track your package.

Can I cancel my order ?

Yes, as long as the order hasn’t been delivered yet. Just email us at hello@azenzer.com.